Escon SupportPortal is a Web-based customer support platform with Incident Management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one collaborative package. It is an IT service management platform that enables organizations to manage their support needs; whether as an internal help desk or an external customer support desk or call center.

Features include:

- Track and manage support issues

- Self-service portal

- News engine

- Live support chat provides real-time support

- Knowledge base and procedures

- Get reports on support load and performance

- Allow end users and specialists to share experience through Support Forum

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