Zoho CRM is a Web-based Customer Relationship Management platform that provides sales force automation, marketing automation, and customer support management for managing customer relationships. In addition, Order management is also available for those businesses looking for an integrated customer facing and back-office platform.

Zoho CRM is available in two deployment options: On-demand, and On-premise.

With Zoho CRM, customer data is not locked up: one can take ones' data off Zoho CRM if not satisfied with the product using interactive data export utilities.

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