Polar Help Desk is a Web based platform that helps you organize and manage your support department. Its features include incident management, knowledge base, E-mail integration, and reports. It facilitates the distribution and delivery of support and service to both employees and external customers while maintaining centralized control.

Features include:

- Incident Management process based on ITIL and best practices procedures

- Automated support processes

- Service Level Agreement processes

- The customer can be informed about each change of the incident status

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