Astute, Inc's core software offering consists of the PowerCenter family of products. PowerCenter provides companies a consumer response database system that tracks, logs, and responds to inbound inquiries, comments and complaints while providing online access to product, company, and customer information. Designed specifically for B2C (Business to Consumer) companies, PowerCenter provides the following capabilities for call/contact center agents:

- Call/contact center functionality including: immediate, anonymous consumer identification; screen pops that enable agents to view case/contact history prior to call acceptance; hierarchical call categorization; integrated communications; auto-attachment of call recording to case; automated fulfillment; Microsoft Office integration; agent prompts; and automated alerts.

- Integrated case/contact and telephony capabilities

- "Out-of-the-box" functionality for the Retail, Hospitality, Restaurant, Consumer Packaged Goods, Durables, Food and Beverage, Grocery, and Transportation industries

- User interface providing "client/server-like" functionality within a server-based Web application

- Out-of-the-box, user-configurable report capabilities with the ability to customize and create new reports without end-user training

- Integration to existing back-end technology solutions using XML Web services

product submission by Company Rep

E-Mail this page to a colleague
send info about PowerCenter

Suggest a link
for the PowerCenter fact sheet