Siebel Call Center utilizes a shared repository of customer data and enables organizations to interact with customers across all touchpoints, including the telephone, E-mail, wireless devices, face to face, and over the Web. In addition, Siebel Call Center allows service organizations to handle blended service, support, and sales interactions across all channels.

Key product capabilities include:

- Intelligent call scripting

- Real-time targeted offer presentment

- Patented computer telephony integration (CTI)

- Bi-directional collaboration and workflow

- Automated E-mail response and routing

- Automatic or one-button escalations

- Blended sales and service

- Prebuilt dashboards and reports

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