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You are in: ECommerce-Guide > Product Guide > E-business > Customer Relationship Management


E-business

Analysis | Conferencing | Customer Relationship Management | Database Gateways | Development | Document Management | E-commerce | E-marketing/Site Promotion | Groupware | Intranet | Sales Force Automation | Service | Storefront Tools

Absolute FAQ Manager

Manager for Frequently Asked Questions

The Absolute FAQ Manager is a Frequently Asked Questions (FAQ) management system that allows you to offer your customers a way to automatically get answers to their specific questions on-line 24 hours a day, 7 days a week.

With this system your customers will get the information they need when they want it and within the context of your site. This prevents your customers from leaving your site when they have questions, and cannot readily find answers.

Among the many features of Absolute FAQ Manager is:

Eliminate redundant support phone calls and e-mails. With Absolute FAQ Manager you will reduce your expenditures in customer service by allowing your customers to help themselves and get the information they need.

Increase Customer Satisfaction: Your customers will get instant answers to their questions, directly from your web site.

Gather Valuable Customer Knowledge: With the Absolute FAQ Manager, you can find out what your customers need by providing them with a communication channel with your company.

Natural Language Support: the search functionality enables customers to get the information they want, using natural language questions.

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fact sheet
DPW id#: 1046700214
date posted: Mar. 4, 2003
category: E-business:Customer Relationship Management
platform: Windows Based Server, IIS4 or higher
vendor: Xigla Software
(www.xigla.com)
vendor's information:
about Absolute FAQ Manager
about Xigla Software


E-business

Analysis | Conferencing | Customer Relationship Management | Database Gateways | Development | Document Management | E-commerce | E-marketing/Site Promotion | Groupware | Intranet | Sales Force Automation | Service | Storefront Tools

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