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You are in: ECommerce-Guide > Product Guide > E-business > Customer Relationship Management


E-business

Analysis | Conferencing | Customer Relationship Management | Database Gateways | Development | Document Management | E-commerce | E-marketing/Site Promotion | Groupware | Intranet | Sales Force Automation | Service | Storefront Tools

Absolute Live Support

Complete eCRM Live Customer Support Help Desk System

Absolute Live Support is a customer service tool for your Web site that enables Web site visitors to instantaneously communicate with your customer service personnel. Web site visitors simply click a Live Support button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding them through your Web site.

Some Key Features and Benefits:

- Runs on your own server under your own domain: This is not a hosted service, you get the full application for installing on your own site.

- 100% Web Based: Provide real-time customer service support from any computer, anywhere. No need to install any client application. Just launch your browser.

- Reduce Costs: Your representatives can handle concurrent multiple calls instead of being limited to one conversation. By providing assistance online, you do not incur any telephone charges, thus lowering your phone bills drastically.

- Increase Customer Satisfaction: By providing one-on-one interaction, you can better explain your products and services and confirm that your explanation truly answers the customer's question. Absolute Live Support makes it easy to provide real time customer support for both your prospects and your existing customers.

- Close More Sales: Absolute Live Support can help you close the sale with customers who may be skeptical about purchasing online. Your live, personal attention demonstrates your commitment to providing great customer service.

- Add Unlimited Representatives and Departments: Get your whole staff to work with the system.

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fact sheet
DPW id#: 1022008230
date posted: May 23, 2002
category: E-business:Customer Relationship Management
platform: Windows w/IIS 5+
vendor: Xigla Software
(www.xigla.com)
vendor's information:
about Absolute Live Support
about Xigla Software


E-business

Analysis | Conferencing | Customer Relationship Management | Database Gateways | Development | Document Management | E-commerce | E-marketing/Site Promotion | Groupware | Intranet | Sales Force Automation | Service | Storefront Tools

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