Softdial Contact Center is a series of contact center services built around a command and control hub known as Softdial CallGem. Softdial CallGem takes responsibility for call session management, routing, ACD logic and pacing, and provides clean and consistent interfaces for the various line-of-business applications required to make up a complete contact center solution. Softdial CallGem also embodies Softdial Plugin®, Sytel's predictive pacing engine.

Sytel Limited supplies best-of-breed SaaS software components and hosted solutions for both contact center and enterprise in over 35 countries. Its IP-enabled, hosted-ready Softdial Contact Center solution helps you achieve maximum business value from inbound, outbound and blended campaigns.

From its core dialing engine to rich scripting, reporting and management applications, Sytel components are built to perform and scale seamlessly from 5 agents to 10,000+, whether local, mobile or remote. This inherent flexibility enables highly distributed multi-tenant architectures, delivering secure, resilient premises-based or hosted solutions.

Sytel is committed to supporting its customers 24/365.

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