eOn's eQueue Multi-Media Contact Center Solution offers a comprehensive and unified solution for customer interaction management. The universal or single queue approach enables contact centers to interact more efficiently with their customers regardless of the media.

The eQueue applications include multi-media routing of all interaction types with robust ACD functionality, complete telephony capability, E-Mail, Web chat, integrated voice response, voice mail with unified messaging, fax messaging, quality assurance recording and a complete range of desktop devices and applications. The eQueue's single queue technology, open architecture and suite of comprehensive applications simplifies the technical, training and supervisory burdens of multi-media contact management, while enabling agents to engage in more sophisticated interactions that enhance customer satisfaction.

The benefits of using eQueue's proven and reliable platform are improved customer service and loyalty, increased agent productivity and lowered cost of ownership. eOn's eQueue provides unified voice, E-Mail and Web-based communications systems and software for customer contact centers and general business applications, helping enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty.

The eQueue serves a wide variety of industries and applications--such as banking and insurance, government and emergency, service bureaus, and catalogue and reservation companies.

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